Terms + Conditions

We are The CLB, part of the Urban Gym Group B.V. (The CLB). The CLB offers single classes (Single Class) and class packages (Credit Package) online to join The CLB’s (physical) classes. The CLB also offers memberships to join the online The CLB at Home video’s via Instagram. The Single Class, Credit Packages and Memberships are collectively called Products. For more information about The CLB and the different packages, visit the website: https://www.theclb.coml/ (Website).

IN GENERAL
These general terms and conditions (Terms) apply to the legal relationship between The CLB and every natural person who purchases a product or service through the Website (Customer)

  1. The CLB offers to Customer fitness group classes (the Services).

  2. These Terms also apply to every person who uses the Services of The CLB, regardless of any other agreement has been concluded with The CLB. Thus, these Terms apply, inter alia, to the by The CLB offered group classes.

  3. The CLB offers Services under the condition that a Customer, and any other user of the Services, accepts these Terms.  

PACKAGES
4. The CLB offers different kind of packages. An up-to-date overview of the various packages are available on the Website

  1. The duration of every Credit Package starts on the day of the purchase. Expiry dates are as follows:

· EXPLORE - 3 Credit Package: 1 month after purchase

· VIP - 5 Credit Package: 2 months after purchase

· ELITE - 10 Credit Package: 5 months after purchase

· ULTIMATE - 20 Credit Package: 10 months after purchase

  1. The Single Class and Credit Packages are personal (non-transferable) and all purchases are final (non-refundable).

  2. The Credit Package can - in consultation with The CLB - be frozen on medical grounds. The CLB reserves the right to request additional evidence from a Customer when requesting a freezing.

RESERVATIONS
8. Reservations for the The CLB classes can be made 14 days in advance through the Website.

RIGHT TO CANCEL

  1. Customer can cancel the booked class 12 hours prior to the start time of the booked class. When the cancellation is in time, Customer’s credit will be added to his/her account. Cancellations made less than 12 hours in advance are fully charged, which means Customer loses the credit.

CHANGES TO THE WEBSITE AND PROMOTIONS

  1. Although The CLB strives to only provide correct and up-to-date information on the Website, The CLB is not liable for any inaccuracy and no rights can be derived therefrom.

  2. The current schedule is mentioned on the Website. The CLB remains the right to change the schedule at any time. If possible, any changes are announced in advance by mentioning them on the Website or by communicating via email.

  3. The CLB reserves the right to cancel a class that has been scheduled or to change the The CLB instructor mentioned in the schedule. In case of a cancellation, the credit will be refunded.

  4. The CLB reserves the right to change the pricing for all Products.

LIABILITY

  1. Customer uses The CLB’s Services at their own responsibility and risk.

  2. Member remains personally responsible for their own behavior within The CLB’s locations. The CLB is not liable for the conduct of a Customer and any resulting damages.

  3. The CLB is not liable for any personal injury, accident or death of a Customer during The CLB’s classes.

  4. Customer indemnifies The CLB against any liability to third parties for damages suffered by the third party in question during his or her attendance at The CLB as a result of acts or omissions by a Customer.

  5. The CLB is not liable for damage to - or loss of property, as well as thefts of property in The CLB’s locations

  6. If The CLB can in any event, in any way be held liable for Customers damages, The CLB’s liability is limited to the amount paid out by the insurer of The CLB in that specific case.

  7. Nothing in these Terms shall exclude or limit The CLB’s liability where it cannot be excluded or limited under applicable law, such as in the event of willful intent or gross negligence by The CLB.

  8. The CLB provides the following guidelines for reducing the risk of an injury: Always consult a doctor before starting classes if you are not sure that you’re physically capable to join the class or when you (expect) to be pregnant. If you have any other injury or any other physical inconvenience, always inform the instructor. If in the subjective opinion of the The CLB instructor, you would be at physical risk participating in the classes, you understand and agree that you may be denied access to the classes until you furnish The CLB with a letter from your doctor, at your sole cost and expense, specifically addressing The CLB’s concerns and stating that The CLB’s concerns are unfounded.

PRIVACY
22. The CLB considers the protection of personal data to be important. The CLB acts in accordance with the General Data Protection Regulation (GDPR).

  1. Our privacy policy tells you what personal data TrainMore processes and what we do with it: https://trainmore.nl/privacy-policy/.

APPLICABLE LAW AND COMPETENT COURT
24. These Terms and all other agreements between Customer and The CLB are governed exclusively by Dutch law.

  1. If The CLB and Customer cannot resolve a dispute between themselves, disputes between the Customer and The CLB shall be submitted to the Geschillencommissie Sport en Beweging, Bordewijklaan 46, 2509 LP Den Haag (www.degeschillencommissie.nl) (Geschillencommissie Fitness) or to the competent court of the District Court of Amsterdam.

PRODUCTS ON WEBSHOP
26. Merchandise products are sold via our webshop and either shipped or able for pick-up at every location. We accept returns within 14 days of purchase. Items must be unused and in original packaging. To start a return, please contact us at info@btyclb.com Shipping costs are non-refundable.

QUESTIONS, COMMENTS AND SUGGESTIONS
If you have a question, comment or suggestion, please contact us by the contact form on the website or by email: info@btyclb.com